[bibichoco]

Dear xxx

Thank you for your recent enquiry. Please follow the instructions below on how to return your item and to help us process your return as quickly as possible. Your returns authorisation is xxxxxxxx
Please return the damaged product to us at the address below and we will replace it upon receipt. Play.com ReturnsUnit 3AAppletree Industrial estateChipping WardenBanburyOxfordshireOX17 1LL If you do not have access to a printer or your invioce please include a covering note stating your personal Returns Authorisation Number located at the top of this e-mail, your name and billing address. We request that you return the item to us in secure packaging using recorded delivery. If you are mailing from outside of the UK please use an equivalent insured service. A standard postage refund will be issued however should if amounts to more please contact us with a postage receipt. To help us process your return more quickly please include a detailed description of the fault. For example if you are returning a DVD or CD we need to know the chapter/track in which the problem occurs. When returning a product with several components such as electronic items, it is necessary to ensure that all of the components/accessories are returned as any incomplete returns will not be processed. Please accept our apologies for any inconvenience this may have caused you and thank you for your patience and valued custom. Kind Regards, Play


"euh j'ai compris qu'il peuvent me rembourser les frais a ma charge.... :p
ensuite je capte pas trop ce que je dois faire c'est bon si je renvoie dans leur super paquet ? :p
au bout du 10eme jeux
J'ai un retour .... et un non arrivé depuis plus de 21 jours .. enfin bref